FAQ
Quick answers, no queue. Still stuck? Get in touch — a human answers, not the llama.
How does Inka work?
Tell us your idea in plain words — “a moody dragon over the mountains,” “my dog as a Renaissance painting” — and Inka designs it for you in seconds. Pick a tee, hoodie, mug, tote, cap, poster, or phone case, and we make the real thing and ship it to you.
Is my design really one-of-a-kind?
Yep. Every design is generated fresh from your words — it didn't exist until you typed it, and nobody else has yours. Somewhere out there is a shirt only you could have caused.
What can I put my design on?
T-shirts, hoodies, sweatshirts, mugs, tote bags, caps, posters, and phone cases — with more to come.
It's not quite right — can I change it?
Of course. Keep chatting to tweak it — change the colour, swap the background, make it bolder — until it's exactly what you pictured.
Do I need an account?
No sign-up needed. Design and check out in a couple of taps. We'll just ask for an email so we can send your order details.
How long does shipping take?
Everything's made to order just for you, so give it a few days to print before it ships. You'll see a delivery estimate at checkout and we'll email tracking the moment it's on its way. [Founder: confirm real production + delivery windows.]
What if something's wrong with my order?
Because each piece is custom-made, we can't take change-of-mind returns — but if anything arrives damaged, misprinted, or not what you ordered, email us within 30 days with a photo and we'll replace it or refund you. No forms, no fights. [Founder: confirm the exact returns/refunds policy matches /terms.]
Okay but who's the llama?
Inka's mascot, quality inspector, and the only member of the team paid entirely in snacks. He shows up around the app when something's worth celebrating — and occasionally when a page is empty, because he feels bad about it.